Draft · Last updated pending launch
Terms and Conditions
About these terms
These draft terms describe how quotes and bookings are intended to work. They will be finalised, with full operator details, before any booking is accepted.
Quotes
Quotes are free and without obligation. Each quote is a fixed fare for the journey described in it, covering the route, date, passengers and pets stated. A quote is not a booking.
Bookings
A booking exists only once you accept a quote in writing and we confirm it. Payment terms, including any deposit, will be stated in the confirmation.
Changes
If you change the route, date, passengers or pets, we may issue a revised quote, which you may accept or decline.
Pet documents
You are responsible for ensuring every pet meets current UK entry requirements. We cannot check or approve documents. If an animal is refused travel at the terminal, the journey may be unable to continue.
Journey times
Timings are estimates. Traffic, weather, terminal queues, crossing changes and rest stops can affect arrival times, and we do not guarantee them.
Pets in the vehicle
Pets must be suitably restrained or crated for safety, as agreed before travel. Please tell us about any medical, behavioural or travel sickness concerns in advance.
Cancellations
Cancellation terms will be set out in your booking confirmation once finalised.
Liability
Nothing in these terms limits liability that cannot be limited by law. Full liability terms will be included in the final version.