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The process

How Our Pet Taxi Works

Three calm steps between you and home. Quote, confirm, travel. You always know what happens next, and nothing is booked until you say so.

Illustrative photography.

1. Quote

Send the quote form with your pickup, UK destination, date, pets and passengers. We review it personally and reply with a fixed fare and an outline of the journey. Every enquiry receives a reference number so it is easy to follow up.

2. Confirm

  • Accept the quote in writing
  • Confirm your pets’ documents are on track with your vet
  • Agree pickup time, meeting point and planned stops
  • Share any special care notes: medication, feeding, temperament

3. Travel

On the day, we collect you and your pets, drive to the Eurotunnel terminal near Calais, complete the pet check, cross to Folkestone together and continue to your door. We keep you informed if traffic or queues change the plan.

What we ask of you

  • Start the document process early with your vet
  • Bring water, a lead, food and familiar bedding
  • Let us know about travel sickness or anxiety in advance
  • Carry your pet’s documents in hand luggage, not in a suitcase

Questions owners ask

How long does the journey take?

It depends on pickup, destination, traffic, the crossing slot and how many stops your pets need. We will give you a realistic plan with your quote rather than a guaranteed time.

What if a document is wrong at the terminal?

The terminal can refuse travel for the pet. That is why we encourage early vet appointments and checking official guidance.

One fare, agreed before the wheels turn.

Tell us where you are starting, where home is, and who is coming along. We reply with a fixed quote for the whole private journey.